1. What is Stitch Ease?
Stitch Ease is your creative haven for learning embroidery in a fun and simple way. We provide easy-to-use kits that make embroidery accessible to everyone, whether you're a beginner or looking to enhance your skills.
2. How does embroidery work?
Embroidery is like connecting dots with threads. Just as you follow a pattern in dot-to-dot puzzles, you'll follow instructions to create beautiful designs using threads on fabric.
3. Are our kits suitable for beginners?
Absolutely! Our kits are designed with beginners in mind. They come with step-by-step instructions and all the materials you need to get started, making the learning process enjoyable and stress-free.
4. What will I create with Stitch Ease kits?
With our kits, you can create stunning embroidered designs that you can proudly display, gift to loved ones, or even wear as fashionable accessories. The possibilities are endless!
5. Is embroidery relaxing?
Definitely! Embroidery is a mindful and soothing activity that can help you unwind and de-stress. It's a way to express your creativity while finding tranquility in each stitch.
6. Can I join the Stitch Ease community?
Absolutely! We encourage you to join our vibrant community of embroidery enthusiasts. Share your creations, exchange tips, and connect with fellow stitchers who share your passion.
7. How do I get started?
Browse our collection of kits, select the one that sparks your interest, and follow the included instructions. Before you know it, you'll be stitching your way to beautiful creations!
8. Do you offer tutorials?
Yes! We provide tutorials, tips, and inspirations. You can find step-by-step guides and video tutorials to help you master various embroidery techniques.
9. Can lefties do your kits?
Absolutely! Our embroidery kits are designed for everyone, regardless of whether you're left-handed or right-handed. Embroidery is a wonderfully versatile craft that doesn't require any special adjustments based on handedness. Our kits come with easy-to-follow instructions ensuring that everyone can enjoy the art of embroidery without any limitations. Happy stitching!
10. What comes with a kit?
Instructions, Printed Fabric, 6 inch Hoop, Full DMC Skeins, 2 DMC Needles, Needle Threader
11. I'm a complete beginner. What kit is the best one to start with?
The good news is that all our kits are crafted with beginners in mind. Each kit is designed to guide you through the embroidery process step by step, making it easy and enjoyable for those who are new to this art form.
12. How long does a beginner kit take to complete?
The time it takes to complete a beginner embroidery kit can vary depending on factors like your stitching speed, and the amount of time you dedicate to it each day. Generally, our beginner kits are designed to be completed within a few hours of casual stitching. However, you can take your time and enjoy the process, making it a relaxing and rewarding experience. Remember, there's no rush – embroidery is all about enjoying the journey and creating something beautiful stitch by stitch!
13. What's your shipping policy?
At Stitch Ease, we want you to receive your embroidery kits as quickly as possible so you can start creating right away. Our shipping process is designed to ensure a smooth and timely delivery experience.
Processing Time: Once you place your order, our team begins preparing your kit for shipment. Our processing time typically takes 2-3 business days. During this time, we carefully pack your selected embroidery kit to ensure it arrives in perfect condition.
Shipping Time: We offer various shipping options to cater to your needs. Our standard shipping usually takes around 3-4 business days, while expedited options are available for faster delivery. Please note that shipping times may vary based on your location and any potential delays in the shipping process.
Estimated Total Time: On average, you can expect to receive your Stitch Ease embroidery kit within approximately 5-7 business days from the time of placing your order. We work diligently to keep you informed about your order's status, providing tracking information so you can monitor its journey to your doorstep.
14. Can I contact you for assistance?
Absolutely! If you have any questions, concerns, or need guidance, feel free to reach out to us at hello@mystitchease.com
We're here to support you on your stitching journey.
15. How do I return or exchange a product?
General Return Policy
For physical goods, you have 14 days to return it from the date you received it.
Shipping charges are not refundable, and Stitch Ease does not cover any costs for the return.
To return an item, email hello@mystitchease.com with your order number and reason for return. Items sent back to us without first requesting a return will not be accepted.
We'll notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Got more questions?
Feel free to drop us a line to our email hello@mystitchease.com
We're excited to help you embrace the world of embroidery and make your stitching experience with Stitch Ease a truly rewarding one!